As a Program Manager, I lead cross-functional teams to successfully deliver complex projects and programs, ensuring value-driven outcomes & stakeholder satisfaction.
In my role as a Peace Commissioner, I am authorized to administer statutory declarations and oaths, providing trusted legal affirmation services within various official contexts.
With extensive expertise in IT infrastructure, I design, manage, and optimize technology ecosystems—encompassing hardware, software, networks, and data centers—to support organizational goals and operational excellence.
Embarked on my political journey with Fine Gael, Ireland, contributing actively to community development and public service initiatives.
With over 20 years of experience in technology, I’ve navigated the fast-paced evolution of the IT landscape, specializing in managing complex infrastructure across AWS, Oracle Cloud Infrastructure (OCI), and on-premise environments. My passion for innovation and automation drives me to stay at the forefront of industry trends, continuously refining solutions that enhance productivity and impact.
Beyond technology, I serve as a Peace Commissioner — a role that allows me to actively contribute to my community and promote positive change. This commitment reflects my belief that meaningful progress happens both through technical excellence and genuine human connection.
Combining deep technical expertise with a passion for community service, I strive to make a lasting difference — whether through optimizing digital systems or supporting those around me. I’m excited to connect, collaborate, and contribute to projects that align with these values.
Expert in requirement gathering, analysis, and scope definition, enabling clear articulation of project goals and objectives.
Proficient in effort estimation, ensuring accurate prediction of project timelines and optimal allocation of resources.
Experienced in deploying enterprise applications to production environments, delivering smooth and efficient project rollouts.
Skilled in team leadership and management, driving collaboration and coordinating efforts to successfully achieve project targets.
Working as Program Manager at Amdocs Software Systems Limited Dublin ,
• Experience in Managed Services and Production Operations for Tier 1 Telco Customers.
• Strong Application Infrastructure experience and problem analysis skills with well proven track record under high-pressure environments.
• Experienced in implementing and deploying large scale projects for esteemed customers.
• Significant experience working with customers, project managers and technical teams for securing & executing concurrent projects.
• Effective interpersonal & business communication skills, focused towards meeting customer expectations and achieving customer satisfaction.
• Highly self-motivated and focused in fast-paced, demanding environments.
With a background in Engineering, an MBA, and a Diploma in Advanced Computing, I offer a unique mix of technical expertise and strategic vision. My career has been shaped by a deep understanding of how to bridge technology and business — enabling me to lead high-performing teams, drive innovation, and deliver impactful, scalable solutions.
From solving complex technical challenges to aligning IT initiatives with business goals, I thrive in roles that require both a strong technical foundation and sharp business insight. I'm passionate about leveraging technology to accelerate growth, improve operations, and create long-term value.
Through this program, I learnt how to effectively manage and develop human resources within an organization, as well as how to design and implement strategies to improve organizational performance and create a positive work culture.
I learnt about principles of measurement and control, as well as the design and operation of instrumentation systems.
I learnt wide range of topics, including programming languages, data structures, algorithms, computer architecture, operating systems, databases, and software engineering.
A Technical Manager with experience in leading project implementation, deployment, and operations of end-to-end applications, and with project management capability, skilled in handling technical teams for executing concurrent projects.
As a Program Manager managing production operations for a Tier 1 telecommunications company, my main responsibilities includes:
• Developing and implementing processes and procedures to ensure smooth and efficient production operations
• Managing and coordinating the work of various teams involved in production operations
• Identifying and addressing any issues or bottlenecks that may arise in the production process
• Monitoring and analyzing production metrics to identify areas for improvement and implement changes as necessary
• Ensuring compliance with Security regulations and standards
• Communicating regularly with senior management and stakeholders to report on progress and identify any potential risks or issues
• SI Infrastructure, managed 20+ Vendors for Infrastructure Delivery of 650+ Servers, 100+ Databases.
• Managed 70+ Vendors for Systems Integration, with 500+ Integration points across multiple E2E Environments.
• Managing P1 Issues and coordination with relevant stakeholders
• System Integration for 70+ Vendors with 500+ Integration points across 3 E2E Environments.
• Design Production System Integration aligned to Vodafone Security Standards
• Coordination between Vendors and providing guidance for Technical Issue Resolution
• Complete Data Center Infrastructure build out, from Hardware delivery until System Integration/Application Readiness for Production.
• Implementation of Project to Production and ensure the smooth functioning until BAU.
• Direct Interactions/Meetings with customer providing updates and discussion for scoping of Operation for CRM & Contact Center Project.
• To ensure highest level of customer satisfaction by focusing on competency, domain knowledge and effective communication skills in different teams.
• Manage H/W upgrade with minimal or no business impact.
• Direct Interactions/Meetings with Leadership and Client providing updates and discuss various on-going initiatives along with any new issues/initiatives.
• Managing the project from scoping, implementation, Production Deployment & ensuring that the Production system is running smoothly until BAU.
• Upgrade and design DR site, define Disaster Recovery Plan with pre-defined RTO & RPO based on criticality of applications.
• Prepare Capacity Forecast plans, review mid-term & long-term capacity requirements (6-12 months) based on business drivers/volumes and projections, tracked key risk indicators, and provided mitigating solutions for risks involved.
• Coordinating between customer, vendors & Amdocs teams for any P1 in production.
• Analyzing the Production Applications problem and defects.
• Escalations handling and supporting team members in various technical issues.
LifewithUReyes.
Please feel free to connect for further discussion.
19 Cuil Duin Avenue
Edenbrook, Citywest
Dublin - D24HPR6
