Combining deep infrastructure expertise, program leadership, and community engagement, I support organisations in scaling securely, managing risk, and executing on strategic transformation agendas.
Lead multi‑year, cross‑functional programs from strategy to steady state, aligning technology, operations, and commercial outcomes while maintaining disciplined governance and risk management.
Shape and oversee hybrid infrastructure across AWS, OCI and on‑premise estates, ensuring resilient architectures, cost‑efficient operations, and regulatory compliance.
Drive high‑availability production environments for Tier‑1 Telco, with a focus on incident management, service continuity, and continuous improvement of mission‑critical systems.
Serve as a Peace Commissioner and political contributor, bringing a values‑driven, community‑centric lens to leadership, stakeholder engagement, and public representation.
With over 20 years in technology and operations, I specialise in designing, scaling, and managing complex infrastructure landscapes across AWS, Oracle Cloud Infrastructure, and on‑premise environments. I have led large, multi‑stakeholder programs for Tier‑1 telecommunications organisations, ensuring stability, security, and measurable business value.
As a Program Manager and infrastructure leader, I work at the intersection of technology, business, and people—translating strategic objectives into executable roadmaps, and aligning delivery teams, vendors, and executive stakeholders around shared outcomes.
Beyond the corporate sphere, I serve as a Peace Commissioner and have been active in politics with Fine Gael in Ireland, reflecting a longstanding commitment to community, public service, and ethical leadership.
I am particularly interested in roles where technology modernisation, operational excellence, and community impact converge—whether as an executive leader, advisor, or board member.
• Strategic program and portfolio management for large‑scale, multi‑vendor environments.
• Definition of target operating models, governance structures, and risk frameworks.
• Design and delivery of robust cloud and on‑premise infrastructure for mission‑critical workloads.
• Stakeholder, vendor, and partner management across complex regulatory and commercial landscapes.
• Building and leading high‑performing technical and operational teams through change.
Currently serving as Program Manager at Amdocs in Dublin, I have extensive experience in managed services and production operations for Tier‑1 telecommunications customers. My background spans large‑scale transformations, infrastructure build‑outs, and end‑to‑end application delivery, with a consistent focus on reliability, customer experience, and stakeholder alignment.
I am recognised for calm leadership under pressure, strong technical grounding, and the ability to navigate complex multi‑party environments to reach clear, pragmatic decisions.
I hold an Engineering degree, an MBA, and a Diploma in Advanced Computing—combining technical depth with commercial and organisational insight. This mix enables me to engage credibly with both technology teams and executive leaders, shaping strategies that are ambitious yet executable.
Focus on strategic management, organisational behaviour, and human capital, strengthening my ability to shape culture, lead teams, and align initiatives with long‑term business goals.
Developed a strong analytical and systems‑thinking foundation, with emphasis on measurement, control, and the design of complex instrumentation systems.
Gained hands‑on experience in software engineering, data structures, algorithms, operating systems, databases, and modern development practices.
Technical and program leader with a track record of delivering end‑to‑end application and infrastructure programs, managing large vendor ecosystems, and orchestrating complex cutovers and production operations.
Lead production operations for a Tier‑1 telecommunications provider, including:
• Defining and implementing operational processes and controls.
• Coordinating cross‑functional teams to maintain service quality and availability.
• Managing major incidents and removing bottlenecks across the production lifecycle.
• Monitoring key performance metrics, identifying improvement opportunities, and
delivering change with minimal disruption.
• Ensuring compliance with security standards and regulatory requirements.
• Reporting to senior leadership and stakeholders on progress, risk, and remediation.
• Led SI infrastructure delivery across 650+ servers and 100+ databases, managing 20+ vendors.
• Oversaw systems integration for 70+ vendors and 500+ integration points across multiple E2E environments.
• Managed P1 issues and coordinated stakeholders to rapid resolution.
• Designed production system integration aligned with strict security standards.
• Provided technical leadership and guidance to vendor teams for complex issues.
• Led full data centre infrastructure build‑out from hardware delivery through to
production readiness.
• Managed go‑live and transition to BAU for large customer‑facing applications.
• Maintained direct customer engagement for status, scope, and operational planning.
• Oversaw hardware upgrades with minimal business impact and clear communication.
• Engaged directly with leadership and clients on strategic initiatives and incident management.
• Managed projects from scope definition through deployment and steady‑state operations.
• Designed and upgraded disaster recovery capability, including RTO/RPO definitions.
• Developed capacity plans aligned to business growth and demand forecasts.
• Led analysis and resolution of production defects, supporting teams across technical domains.
Selected feedback from senior stakeholders and colleagues.
Selected moments and perspectives from LifewithUReyes.
For board, advisory, or executive opportunities, and for community or public service engagements, please feel free to connect.
19 Cuil Duin Avenue
Edenbrook, Citywest
Dublin - D24 HPR6