Master of Business Administration
Focus on strategic management, organisational behaviour, and human capital, strengthening my ability to shape culture, lead teams, and align initiatives with long‑term business goals.
Career
Education, progression, and hands-on leadership across transformation and operations.
Career overview
Currently serving as Program Manager at Amdocs in Dublin, I have extensive experience in managed services and production operations for Tier‑1 telecommunications customers. My background spans large‑scale transformations, infrastructure build‑outs, and end‑to‑end application delivery, with a consistent focus on reliability, customer experience, and stakeholder alignment.
I am recognised for calm leadership under pressure, strong technical grounding, and the ability to navigate complex multi‑party environments to reach clear, pragmatic decisions.
Education
I hold an Engineering degree, an MBA, and a Diploma in Advanced Computing—combining technical depth with commercial and organisational insight. This mix enables me to engage credibly with both technology teams and executive leaders, shaping strategies that are ambitious yet executable.
Bachelor of Engineering
Developed a strong analytical and systems‑thinking foundation, with emphasis on measurement, control, and the design of complex instrumentation systems.
Diploma in Advanced Computing
Gained hands‑on experience in software engineering, data structures, algorithms, operating systems, databases, and modern development practices.
Executive & leadership experience
Technical and program leader with a track record of delivering end‑to‑end application and infrastructure programs, managing large vendor ecosystems, and orchestrating complex cutovers and production operations.
Program Manager
Lead production operations for a Tier‑1 telecommunications provider, including:
• Defining and implementing operational processes and controls.
• Coordinating cross‑functional teams to maintain service quality and availability.
• Managing major incidents and removing bottlenecks across the production lifecycle.
• Monitoring key performance metrics, identifying improvement opportunities, and
delivering change with minimal disruption.
• Ensuring compliance with security standards and regulatory requirements.
• Reporting to senior leadership and stakeholders on progress, risk, and remediation.
Prime SI – Infrastructure
• Led SI infrastructure delivery across 650+ servers and 100+ databases, managing 20+ vendors.
• Oversaw systems integration for 70+ vendors and 500+ integration points across multiple E2E environments.
• Managed P1 issues and coordinated stakeholders to rapid resolution.
• Designed production system integration aligned with strict security standards.
• Provided technical leadership and guidance to vendor teams for complex issues.
Project Manager
• Led full data centre infrastructure build‑out from hardware delivery through to production readiness.
• Managed go‑live and transition to BAU for large customer‑facing applications.
• Maintained direct customer engagement for status, scope, and operational planning.
• Oversaw hardware upgrades with minimal business impact and clear communication.
Project Lead
• Engaged directly with leadership and clients on strategic initiatives and incident management.
• Managed projects from scope definition through deployment and steady‑state operations.
• Designed and upgraded disaster recovery capability, including RTO/RPO definitions.
• Developed capacity plans aligned to business growth and demand forecasts.
• Led analysis and resolution of production defects, supporting teams across technical domains.